This is from Skytrax: The world's largest airline review site.
The
exclusive, top-tier 5-Star Rating awarded to airlines achieving the
highest Quality performance.
The Official SKYTRAX 5-Star Airline status recognizes the airlines at
the forefront of product and service delivery Quality achievement.
The
5-Star Airline Rating is
applied by SKYTRAX after detailed Product and Service audit analysis
for each featured airline (Star Rating is NOT connected to customer ratings).
The Official SKYTRAX 5-Star Airline rating recognises highest standard of Product and Service Delivery Quality, using more than 800 assessment categories, across both Onboard and Airport environments. The 5-Star Airline rating honours those airline's which are delivering consistent and inspired 5-Star service to their customers.
The key factor behind 5-Star Airline Rating is an airline's ability to deliver a truly consistent and high quality of Product and Service. A great product is not by itself the key to a 5-Star Airline rating, and Skytrax focus on the Quality of front-line service an airline provides.
The Official SKYTRAX 5-Star Airline rating recognises highest standard of Product and Service Delivery Quality, using more than 800 assessment categories, across both Onboard and Airport environments. The 5-Star Airline rating honours those airline's which are delivering consistent and inspired 5-Star service to their customers.
The key factor behind 5-Star Airline Rating is an airline's ability to deliver a truly consistent and high quality of Product and Service. A great product is not by itself the key to a 5-Star Airline rating, and Skytrax focus on the Quality of front-line service an airline provides.
A 5-Star Airline rating recognises airlines whose front-line staff
(across
airport and onboard experience) deliver a true and consistent 5-Star
standard of
service delivery.
